Cleaning Operative

Reports to: Cleaning Supervisor

Location: Shrewsbury Shopping Centres; Shrewsbury

Salary: £8.26PH 40Hours per week

Purpose of the Role:   

The post holder will be required to work flexibly to suit the needs of the business which is to include weekends and bank holidays. This job role is a front facing job role working within the Housekeeping Department. You will need to have proven customer service skills within a busy environment.

 

Internal Contacts: Site Managers, Regional Managers & Directors, employees & Prospective employees

External Contracts: Customers, clients, Government Agencies and suppliers

 

Duties and Responsibilities:

Core Accountabilities:

  • To deliver excellent customer service portraying a positive image for the brand.
  • To perform all cleaning tasks in accordance with training and instructions received.

whilst ensuring that the employee does not carry out tasks they have not been trained to perform.

  • To be fully flexible to work the needs of the business
  • Areas of responsibility include mall area, toilets both public and back of house, back of house cleaning, external perimeter cleans
  • Ensure high standards of workmanship and professionalism at all times ensuring the right service is delivered to the client to ensure all audits carried out by the client are passed.
  • Ensure they sign in and out via agreed the site procedures to comply with health and safety guidelines
  • Ensure the correct Personal Protective Equipment is clean and correctly worn at all times.
  • In addition all company uniform is worn at all times to portray the correct company image.
  • Ensure work is carried out to the highest standards of health and safety with regards to themselves and that of others by following the company procedures at all times
  • Ensure all  IFM procedures with regard to holidays and other absences are followed
  • Ensure high standards of timekeeping and punctuality as laid out in their terms and conditions of employment
  • Adhere to all  IFM company policy statements as set out in the site cleaning file
  • Adopt a flexible attitude in relation to daily duties
  • Undertake any necessary training as required
  • Ensure BICS colour coding is adhered to at all times.
  • To ensure any hazardous waste is correctly handled and disposed of as per the correct method statement i.e. sharps, bodily fluids
  • Ensure adherence to legislation e.g. COSHH and dilution rates
  • Any other reasonable request by your supervisor or line manager

Specific Role Accountabilities

  • The jobholder must be self-motivated.
  • He/she must be able to use his/her own initiative.
  • The job holder must be proactive, and also have the ability to react to customer demands
  • He/she must be organised and able to manage his/her own time effectively.
  • Must be able to communicate with people at all levels
  • The jobholder must present a professional image at all times

 

  • B. Core tasks are as above, although this list is not exhaustive.

 

Person Specification

Housekeeping Operative

Qualifications & Experience
Essential Desirable
Qualifications:

Good Level of Standard English and Math

 

 Qualifications:

Good Level of Standard English and Maths

NVQ, Customer service level 1, 2,

BICSc . but not essential as full training will be given to the right candidate
Experience:

In the Cleaning business/ industry

 

 

 Experience:

In the Cleaning business/ industry

 

 

 
Skills & Abilities (Competencies)
What’s important to us is the right person with the right attitude.

 

We want someone  who is personally responsible; completes work in a timely, consistent manner; works hours necessary to suit the needs of the business ; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible.

 

We want all our team members to respond effectively to customer questions; resolve customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers and commits to exceeding customer expectations through excellent service

Works harmoniously with others to get a job done; responds positively to instructions and procedures; and is able to work well with staff, co-workers, peers and managers.

We require a forward thinking individual to have enthusiasm, show initiative when needed, have exceptional communication skills, and to be professional at all times.

 

Personal motivation – Commits self to work hard towards goals, shows enthusiasm and career commitment.

Team Commitment – Positive participation towards team ethos and team objectives.  Publicly supports management decisions and agreed actions.

Flexibility – Successfully adapts to changing demands and conditions.

Interpersonal sensitivity – Interacts with others in a sensitive and effective way. Respects and works well with others.

Operating with integrity – Acts with professionalism and integrity at all times when dealing with others, demonstrating a fully responsive and co-operative manner in order to deliver the highest level of internal and external service

Communication skills – speaks clearly, fluently and in a compelling manner to both individuals and groups.

 

 

If interested in applying for the role, please email an up-to-date copy of your CV to [email protected]