Reports to: Cleaning Supervisor

Location: Shrewsbury Shopping Centres; Shrewsbury

Salary: £8.26PH 40Hours per week

Purpose of the Role:   

The post holder will be required to work flexibly to suit the needs of the business which is to include weekends and bank holidays. This job role is a front facing job role working within the Housekeeping Department. You will need to have proven customer service skills within a busy environment.


Internal Contacts: Site Managers, Regional Managers & Directors, employees & Prospective employees

External Contracts: Customers, clients, Government Agencies and suppliers


Duties and Responsibilities:

Core Accountabilities:

  • To deliver excellent customer service portraying a positive image for the brand.
  • To perform all cleaning tasks in accordance with training and instructions received.

whilst ensuring that the employee does not carry out tasks they have not been trained to perform.

  • To be fully flexible to work the needs of the business
  • Areas of responsibility include mall area, toilets both public and back of house, back of house cleaning, external perimeter cleans
  • Ensure high standards of workmanship and professionalism at all times ensuring the right service is delivered to the client to ensure all audits carried out by the client are passed.
  • Ensure they sign in and out via agreed the site procedures to comply with health and safety guidelines
  • Ensure the correct Personal Protective Equipment is clean and correctly worn at all times.
  • In addition all company uniform is worn at all times to portray the correct company image.
  • Ensure work is carried out to the highest standards of health and safety with regards to themselves and that of others by following the company procedures at all times
  • Ensure all  IFM procedures with regard to holidays and other absences are followed
  • Ensure high standards of timekeeping and punctuality as laid out in their terms and conditions of employment
  • Adhere to all  IFM company policy statements as set out in the site cleaning file
  • Adopt a flexible attitude in relation to daily duties
  • Undertake any necessary training as required
  • Ensure BICS colour coding is adhered to at all times.
  • To ensure any hazardous waste is correctly handled and disposed of as per the correct method statement i.e. sharps, bodily fluids
  • Ensure adherence to legislation e.g. COSHH and dilution rates
  • Any other reasonable request by your supervisor or line manager

Specific Role Accountabilities

  • The jobholder must be self-motivated.
  • He/she must be able to use his/her own initiative.
  • The job holder must be proactive, and also have the ability to react to customer demands
  • He/she must be organised and able to manage his/her own time effectively.
  • Must be able to communicate with people at all levels
  • The jobholder must present a professional image at all times


  • B. Core tasks are as above, although this list is not exhaustive.


Person Specification

Housekeeping Operative

Qualifications & Experience
Essential Desirable

Good Level of Standard English and Math



Good Level of Standard English and Maths

NVQ, Customer service level 1, 2,

BICSc . but not essential as full training will be given to the right candidate


In the Cleaning business/ industry




In the Cleaning business/ industry




Skills & Abilities (Competencies)
What’s important to us is the right person with the right attitude.


We want someone  who is personally responsible; completes work in a timely, consistent manner; works hours necessary to suit the needs of the business ; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible.


We want all our team members to respond effectively to customer questions; resolve customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers and commits to exceeding customer expectations through excellent service

Works harmoniously with others to get a job done; responds positively to instructions and procedures; and is able to work well with staff, co-workers, peers and managers.

We require a forward thinking individual to have enthusiasm, show initiative when needed, have exceptional communication skills, and to be professional at all times.


Personal motivationCommits self to work hard towards goals, shows enthusiasm and career commitment.

Team CommitmentPositive participation towards team ethos and team objectives.  Publicly supports management decisions and agreed actions.

Flexibility – Successfully adapts to changing demands and conditions.

Interpersonal sensitivity – Interacts with others in a sensitive and effective way. Respects and works well with others.

Operating with integrity – Acts with professionalism and integrity at all times when dealing with others, demonstrating a fully responsive and co-operative manner in order to deliver the highest level of internal and external service

Communication skillsspeaks clearly, fluently and in a compelling manner to both individuals and groups.



If interested in applying for the role, please email an up-to-date copy of your CV to [email protected]