Reports to: Security Supervisor
Location: Shrewsbury shopping Centre
Salary: £8.36 – £8.77 per hour
Employment Status: Full Time
Purpose of the Role: Provide a visible security presence and interact with customers
Internal Contacts: Incentive FM staff, JLL
External Contracts: Retailers, and subcontractors
We are currently seeking a Security Officer to work within the Security team within a prestigious, retail complex in the Shropshire Area. Working in close conjunction with your colleagues, management, retailers, tenant’s shoppers and Centre Management team, you will ensure the delivery of a ‘First Class’ service to a facility. This critical, role encompasses the delivery of Security both front and back of house common areas within a key account within the Incentive FM business.
Duties and Responsibilities:
- To work closely with the Facilities Manager and Security Supervisor to support the needs of the business at all times.
- To ensure the centre is safe and that visitors, retailers, customers, feel safe whilst working or shopping within the centre.
- To readily interact with all visitors / tenants within the shopping centre, delivering a first-class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions being proactive at all times.
- To ensure that the site is a safe, friendly and non-threatening environment for all visitors / tenants.
- Be available for shifts covering absence on night time operations and fully flexible
- To work towards the business KPI’s
- To liaise closely with the Housekeeping team delivering one service and highlight opportunities in working as one team
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
- To work to the companies and Shrewsbury Shopping Centre brand values.
- To ensure all tasks are captured and recorded
Security Officer (Flexible)
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