Reports to: Security Supervisor

Location: Shrewsbury shopping Centre 

Salary: £8.36 –  £8.77 per hour

Employment Status:   Full Time

Purpose of the Role:    Provide a visible security presence and interact with customers

Internal Contacts:         Incentive FM staff, JLL

External Contracts:  Retailers, and subcontractors

We are currently seeking a Security Officer to work within the Security team within a prestigious, retail complex in the Shropshire Area. Working in close conjunction with your colleagues, management, retailers, tenant’s shoppers and Centre Management team, you will ensure the delivery of a ‘First Class’ service to a facility. This critical, role encompasses the delivery of Security both front and back of house common areas within a key account within the Incentive FM business.

Duties and Responsibilities:

  • To work closely with the Facilities Manager and Security Supervisor to support the needs of the business at all times.
  • To ensure the centre is safe and that visitors, retailers, customers, feel safe whilst working or shopping within the centre.
  • To readily interact with all visitors / tenants within the shopping centre, delivering a first-class customer focused service.
  • Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions being proactive at all times.
  • To ensure that the site is a safe, friendly and non-threatening environment for all visitors / tenants.
  • Be available for shifts covering absence on night time operations and fully flexible
  • To work towards the business KPI’s
  • To liaise closely with the Housekeeping team delivering one service and highlight opportunities in working as one team
  • To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements
  • Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
  • To work to the companies and Shrewsbury Shopping Centre brand values.
  • To ensure all tasks are captured and recorded

Person Specification

Security Officer (Flexible)

Qualifications & Experience
Essential Desirable

  • SIA Door Supervisor licence

  • SIA CCTV Licence

  • Experience of working within a busy customer focused environment

  • Experience of working within a shopping centre environment
Skills & Abilities (Competencies)
  • Ability to act decisively and remain calm under pressure
  • Willingness and ability to work as a member of a team
  • Excellent organizational skills with the ability to balance competing priorities and workloads
  • Excellent written and verbal communication skills
Additional Comments
  • 40 hours per week