Flexible Support Officer (Security & Cleaning)

Join Our Team at Shrewsbury Shopping Centre – Flexible Support Officer (Security & Cleaning)

Are you a dependable, safety-conscious professional with an SIA licence and a passion for creating welcoming environments? We’re looking for a motivated individual to support our Security and Cleaning teams on a flexible, part-time basis. With a minimum of 10 hours per month and the potential for significantly more, this is a dynamic role offering variety, responsibility, and the chance to make a real difference. Whether you’re covering team holidays or stepping in when needed, you’ll be integral to ensuring the safety, cleanliness, and excellent service standards our visitors and tenants expect. If you thrive in a fast-paced environment, enjoy interacting with the public, and are ready to jump into action, we’d love to hear from you.

OFFICE LOCATION Shrewsbury Shopping Centre
REPORTS TO Soft Services Manager
DIRECT REPORTS Security & Cleaning Team Leaders
EMPLOYMENT STATUS / WORKING HOURS Part Time – 10 x Hours Per Month and Flexible to meet the needs of the role & business
SALARY £12.21 Per Hour
DATE 1st May 2025

 

 

Primary Objective / Purpose of the Role

 

To support and assist the responsible manager to maintain a safe and clean environment and to ensure the safety and wellbeing of people and property.

 

How

By addressing site operational needs to cover colleagues who may be absent or taking annual leave, on both the Security and Cleaning elements of the site’s operations.

Candidate will need SIA licencing to work within the security element of the role.

The role will have potential to vastly exceed the minimum hours listed

 

 

Duties & Responsibilities

 

  • Start shift promptly at time designated, in full uniform.
  • Appearance to be clean, smart, and tidy at all times.
  • Patrolling malls
  • Supporting Customers and Tenants
  • Diffusing Incidents and challenging Anti-social Behaviour and Crime
  • Responsible for active communication to Control and shift supervisors.
  • Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy – set procedures are indicated in the Assignment Instructions.
  • Responsible for full comprehensive understanding of fire alarm procedures.
  • Responsible for acting as an evacuation marshal in the event of a major incident.
  • In relation to a major incident must be fully conversant with the location of all plant rooms, service corridors and lifts, both by location and by name.
  • Assisting tenants on request on the event of an incident
  • Assisting Police presence on site either in person, by camera or by statement.
  • Responsible for diffusing incidents and situations in the malls
  • Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
  • Knowledge of in-house radio usage plus call signs
  • Use of Cleaning equipment and machinery
  • Maintain cleaning standard and follow procedures to deliver that standard
  • Use patrol monitor system to assist with accident and incident control and prevention.
  • At all times to follow through any managerial instructions
  • To ensure all work is carried out in a safe, proper, and thorough manner considering Health and safety legislation, Westgrove policies and procedures, risk assessments and method statements.
  • Maintain confidentiality in all aspects of client and staff information.
  • Report anything in need of repair or replacement to the appropriate person and be comfortable to escalate any issues to obtain an understanding of repairs timeframes.
  • Be familiar with the required standards and regulations governing your job.
  • Maintain polite and good communication with your colleagues, tenants, and shoppers at all times.
  • Be prepared to receive and undertake further training as required.

 

Skills and Experience

  • SIA licence (Security Guarding where applicable)
  • Understanding of COSHH
  • Articulate and has the ability to communicate effectively.
  • Organised individual who can demonstrate a record of planning and managing work flows.
  • Able to demonstrate an understanding of high-quality service delivery and their impact on this.
  • The ability to be agile and flexible to meet the needs and demands of the role.
  • Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail.

Send applications to the Dual Services Manager by email.